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REACH AI — AI Voice Calling Platform
Case Study

REACH AI — AI Voice Calling Platform

Zepdash partnered with bSmarte Consulting to build REACH AI, a smart AI voice calling platform designed to automate business calls across insurance and B2B industries. The platform replaces manual ca...

Industry: AI & Automation
Client: bSmarte Consulting
Web AppAI & Automation Live project

One platform. Every business call. Zero manual effort.

Project overview

REACH AI — AI Voice Calling Platform

Zepdash partnered with bSmarte Consulting to build REACH AI, a smart AI voice calling platform designed to automate business calls across insurance and B2B industries.

The platform replaces manual calling with AI-driven automation, allowing businesses to run campaigns, track responses, and improve customer engagement without additional human resources.

↓ 70–80%

Manual Calling

Effort eliminated through automation

100%

Follow-up Rate

No lead falls through the cracks

Hundreds

Calls Without Hiring

Scaled without adding headcount

bSmarte Consulting overview
bSmarte Consulting
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The business challenge

What problem needed solving?

Businesses relied on manual calling which was slow, inconsistent, and hard to scale.

Follow-ups were missed, responses weren't properly tracked, and there was no clear system to manage outbound calls efficiently.

The cost of missed follow-ups was enormous — leads went cold, revenue was lost, and teams were burnt out from repetitive work that could be automated.

Business challenge
The Challenge

Strategic approach

Zepdash executed a user-first, MVP-focused strategy:

1. Build a simple, intuitive platform with minimal technical barriers

2. Launch MVP with core features: calling + campaign management

3. Integrate AI intelligence layer (LLM insights + suggestions)

4. Focus on high-impact insurance and B2B use cases first

5. Ensure scalable architecture using APIs for TTS, STT, and AI integration

6. Continuously optimize based on real call data and user feedback

Our Approach

Research. Position. Convert. Deliver.

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Solution delivered

Solution delivered
Delivered

How we solved it

REACH AI automates business calling end-to-end.

The platform handles bulk calls automatically with its AI Call Dialer, understands responses using LLM-powered conversation intelligence, and tracks every outcome in real time on a live dashboard.

It runs campaigns, manages contacts, builds call flows with smart decision logic, and does all of this without adding a single person to your team.

Key features delivered

Everything built to perform

Every feature was designed with purpose — no filler, no fluff. Each element drives a specific outcome.

bSmarte Consulting mockup

AI Call Dialer — bulk automated calling at scale

Call Flow Builder — adaptive logic and scripts

Campaign Management System — run multiple campaigns

Contact Management — CSV/manual upload

AI Voice Engine — realistic TTS & STT integration

LLM-based conversation understanding

Live Dashboard — monitor every call in real-time

Reports & CRM View — track outcomes and improve decisions

Business outcome

What changed after launch

Manual calling effort dropped by 70–80%.

Follow-ups no longer fell through the cracks.

Response rates increased and data collection became automatic.

Hundreds of calls could be executed without hiring additional staff.

Decision-making became faster, insights became smarter, and teams became more effective.

REACH AI transformed business communication and automated the way companies engage with customers.

Outcome visual
Results

Impact Summary

Measurable results delivered

↓ 70–80%

Manual Calling

Effort eliminated through automation

100%

Follow-up Rate

No lead falls through the cracks

Hundreds

Calls Without Hiring

Scaled without adding headcount

Project details

Client

bSmarte Consulting

Industry

AI & Automation

Project type

Web App

Live project

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REACH AI Platform — Demo Video

Live platform demo showcasing the AI Call Dialer, Campaign Manager, and Dashboard.

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bSmarte Consulting project

bSmarte Consulting

AI & Automation

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Who we are

Innovating with technology
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"Working with Zepdash was very different from other teams. They didn't just jump into development — they first helped us understand what we actually needed. Their structured approach saved us time, money, and a lot of confusion. You can tell they think in systems, not just features."

Paula Fletcher

Paula Fletcher

Client

"The Zepdash team is extremely professional and easy to work with. They communicate clearly, deliver on time, and always focus on what will actually bring results, not just what looks good."

Keniel Chamber

Keniel Chamber

Client

"It was great working with you and your team Shiv. Looking forward to our other projects together. Congrats!"

Seraphia Spence

Seraphia Spence

Founder & CEO

"You're one of the best Shiv. It's a pleasure to work with you. Thanks to Walric for connecting us!!"

Kedesha Dallas Goode

Kedesha Dallas Goode

Educator & Consultant

"Looking forward to seeing what's next for you Shivrat Mishra and Falcon Media. I love working with you and your team. I have seen evidence of you and the team focussing on your four areas of growth."

Gawain McCalla

Gawain McCalla

General Manager

"Working with Zepdash was very different from other teams. They didn't just jump into development — they first helped us understand what we actually needed. Their structured approach saved us time, money, and a lot of confusion. You can tell they think in systems, not just features."

Paula Fletcher

Paula Fletcher

Client

"The Zepdash team is extremely professional and easy to work with. They communicate clearly, deliver on time, and always focus on what will actually bring results, not just what looks good."

Keniel Chamber

Keniel Chamber

Client

"It was great working with you and your team Shiv. Looking forward to our other projects together. Congrats!"

Seraphia Spence

Seraphia Spence

Founder & CEO

"You're one of the best Shiv. It's a pleasure to work with you. Thanks to Walric for connecting us!!"

Kedesha Dallas Goode

Kedesha Dallas Goode

Educator & Consultant

"Looking forward to seeing what's next for you Shivrat Mishra and Falcon Media. I love working with you and your team. I have seen evidence of you and the team focussing on your four areas of growth."

Gawain McCalla

Gawain McCalla

General Manager

"Working with Zepdash was very different from other teams. They didn't just jump into development — they first helped us understand what we actually needed. Their structured approach saved us time, money, and a lot of confusion. You can tell they think in systems, not just features."

Paula Fletcher

Paula Fletcher

Client

"The Zepdash team is extremely professional and easy to work with. They communicate clearly, deliver on time, and always focus on what will actually bring results, not just what looks good."

Keniel Chamber

Keniel Chamber

Client

"It was great working with you and your team Shiv. Looking forward to our other projects together. Congrats!"

Seraphia Spence

Seraphia Spence

Founder & CEO

"You're one of the best Shiv. It's a pleasure to work with you. Thanks to Walric for connecting us!!"

Kedesha Dallas Goode

Kedesha Dallas Goode

Educator & Consultant

"Looking forward to seeing what's next for you Shivrat Mishra and Falcon Media. I love working with you and your team. I have seen evidence of you and the team focussing on your four areas of growth."

Gawain McCalla

Gawain McCalla

General Manager